Emperor Guillotine
The Almighty Ruler
I just went through the wringer with a guitar/audio/music shop called Unisound in Yokohama, Japan. Absolutely avoid this shop.
Their whole gimmick seems to be:
- purchasing very high-dollar guitars that have a hefty amount of cosmetic damage
- taking "just enough" photos with "just the right angles and lighting" in order to mask significant flaws while not providing any in-depth description or details regarding the damage
- proceeding to list the guitars for sale at either the going price of other similar instruments in far better condition or at just under full value
A really nice Dragonfly Border Custom 666 that immensely interested me ended up in the Unisound shop. I actually remember when Harry's Engineering (the company that manufactures the Dragonfly brand) posted photos of that exact custom build on Instagram upon completing it back in August 2020. So, I felt a bit of a yearning for the guitar since I saw it when it was first completed. And spec-wise, it just ticked all the right boxes for me.
The shop's online listing only had a few photos; and none of the photos detailed any real cosmetic damage. About a day later, a link to a Google Drive folder containing 30-40 photos was added to the description in the listing. And holy cow, dudes...this guitar had been battered in the two years that it was out in some player's hands. I counted at least 12+ chips in the paint on the back, some belt buckle rash and scratching, a big chip in the binding on the front of the guitar, and a series of chips in the forearm contour/bevel (of all places) that was so damn large that you could see it from quite a distance away.
Regardless, I figured that it was just stuff that I could do some touch-up work to remedy or outright mask. So, I contacted the shop via email and expressed my interest in purchasing. The shop rep (who reeked of "used car salesman" vibes) responded with a pretty fair offer price-wise for the guitar plus shipping to the USA. He told me to think about it and get back to him.
I gave it a week to think things over. After the week elapsed, I then emailed back telling the shop rep that I'd accept his offer. He gave me the payment details for PayPal, and that was supposed to be it.
However, I didn't pay immediately. Something in my gut felt wrong the longer that I looked at the album of photos of the guitar. And I began to notice that there were more and more flaws that were almost strategically left out of the photos when I began obsessively zooming in on some of the photos of the guitar. I mean, the guitar was already knackered in some parts of the body. But there was more that I wasn't able to see from what photos were provided from across the internet.
Three days came and went, and I still hadn't paid. I got super slogged down with a traveling gig for work; and paying just slipped my mind. (Honest mistake.)
The shop rep sent me a follow-up email asking for payment, asking if I was alright, etc. I responded with a very clear indication that I wanted a refresher on our agreed price (essentially, I wanted a breakdown of it itemized in terms of: guitar price + taxes/fees + shipping cost) because the agreed price was still rather high after I gave things a bit more consideration. I also asked him if there was any damage on the guitar that I wasn't told about or that I couldn't see in the provided photos.
At this point, the shop rep got nasty with me.
In regards to me asking for a breakdown of the price, he replied with:
And in regards to me asking about any further damage to the instrument, he replied with:
In the same email, he concluded with:
This was followed by a series of emails from the shop rep a day later in which the he began pressuring me hard to pay, stating that if I did not pay immediately, then he would contact someone else in Japan who would pay immediately. I had to pay now. Then and there. NOW.
So, a single day after canceling our transaction, he then began demanding payment again as if he had forgotten that he himself had cancelled our transaction in the first place.
The demands that I pay in that moment immediately threw up a massive red flag and made me feel like I was going to get screwed on this transaction. No one (especially a salesperson who ought to act professional) begins bombarding with a customer with an avalanche of demands for immediate payment in such a pushy manner. No one likes pushy sales people. It comes across as grimy and destroys a customer's faith in the product being sold. 10 out of 10 times, a customer will psychologically retreat. And that's exactly what I did.
His final email to me was:
I also thought it was odd that he said "We don't hold guitars as a store rule". At no point whatsoever did I ask him to hold the guitar for me, remove the online listing, remove it from his shop's sale floor, or anything of that nature.
The only two things I ever asked of him were:
- a breakdown of the price
- and if there was any damage on the guitar that I wasn't told about or that I couldn't see in the provided photos
I lost out on an absolutely killer instrument. But in hindsight, I guess it was for the better. I don't think I would've been able to adequately address or come to terms with all of the cosmetic damages that the guitar had suffered at the hands of its previous owner. And given how pushy the shop rep was, he was undoubtedly hiding something.
Their whole gimmick seems to be:
- purchasing very high-dollar guitars that have a hefty amount of cosmetic damage
- taking "just enough" photos with "just the right angles and lighting" in order to mask significant flaws while not providing any in-depth description or details regarding the damage
- proceeding to list the guitars for sale at either the going price of other similar instruments in far better condition or at just under full value
A really nice Dragonfly Border Custom 666 that immensely interested me ended up in the Unisound shop. I actually remember when Harry's Engineering (the company that manufactures the Dragonfly brand) posted photos of that exact custom build on Instagram upon completing it back in August 2020. So, I felt a bit of a yearning for the guitar since I saw it when it was first completed. And spec-wise, it just ticked all the right boxes for me.
The shop's online listing only had a few photos; and none of the photos detailed any real cosmetic damage. About a day later, a link to a Google Drive folder containing 30-40 photos was added to the description in the listing. And holy cow, dudes...this guitar had been battered in the two years that it was out in some player's hands. I counted at least 12+ chips in the paint on the back, some belt buckle rash and scratching, a big chip in the binding on the front of the guitar, and a series of chips in the forearm contour/bevel (of all places) that was so damn large that you could see it from quite a distance away.
Regardless, I figured that it was just stuff that I could do some touch-up work to remedy or outright mask. So, I contacted the shop via email and expressed my interest in purchasing. The shop rep (who reeked of "used car salesman" vibes) responded with a pretty fair offer price-wise for the guitar plus shipping to the USA. He told me to think about it and get back to him.
I gave it a week to think things over. After the week elapsed, I then emailed back telling the shop rep that I'd accept his offer. He gave me the payment details for PayPal, and that was supposed to be it.
However, I didn't pay immediately. Something in my gut felt wrong the longer that I looked at the album of photos of the guitar. And I began to notice that there were more and more flaws that were almost strategically left out of the photos when I began obsessively zooming in on some of the photos of the guitar. I mean, the guitar was already knackered in some parts of the body. But there was more that I wasn't able to see from what photos were provided from across the internet.
Three days came and went, and I still hadn't paid. I got super slogged down with a traveling gig for work; and paying just slipped my mind. (Honest mistake.)
The shop rep sent me a follow-up email asking for payment, asking if I was alright, etc. I responded with a very clear indication that I wanted a refresher on our agreed price (essentially, I wanted a breakdown of it itemized in terms of: guitar price + taxes/fees + shipping cost) because the agreed price was still rather high after I gave things a bit more consideration. I also asked him if there was any damage on the guitar that I wasn't told about or that I couldn't see in the provided photos.
At this point, the shop rep got nasty with me.
In regards to me asking for a breakdown of the price, he replied with:
But he hadn't. He had simply sent me an offer, told me to think it over, and that was it. The price was the price. There was no mutual discussion. There was no negotiating. It was not a "many times" thing.I don't know what you're talking about.
We both discussed the amount and decided on it together, and I'm sure we told you many times.
And in regards to me asking about any further damage to the instrument, he replied with:
So, he blatantly dodged both of my simple questions.We're not at the point asking about the damage to the guitar now.
In the same email, he concluded with:
He wanted to cancel the transaction because I had asked him two little questions. Two little questions that he totally dodged. Seemed a little excessive, but okay. So, I considered the transaction cancelled.We have been waiting for your transfer for a long time, I would like to cancel this transaction,
I will contact another person who is interested in purchasing this guitar.
This was followed by a series of emails from the shop rep a day later in which the he began pressuring me hard to pay, stating that if I did not pay immediately, then he would contact someone else in Japan who would pay immediately. I had to pay now. Then and there. NOW.
So, a single day after canceling our transaction, he then began demanding payment again as if he had forgotten that he himself had cancelled our transaction in the first place.
The demands that I pay in that moment immediately threw up a massive red flag and made me feel like I was going to get screwed on this transaction. No one (especially a salesperson who ought to act professional) begins bombarding with a customer with an avalanche of demands for immediate payment in such a pushy manner. No one likes pushy sales people. It comes across as grimy and destroys a customer's faith in the product being sold. 10 out of 10 times, a customer will psychologically retreat. And that's exactly what I did.
His final email to me was:
Like I said, I backed away. I didn't even bother to reply to any of his previous emails. I thought the transaction was already cancelled. I was done. So, he contacted me yet again simply to state that he was cancelling the sale for a second time after demanding payment from me after already having cancelled the sale the first time.I have been waiting for a few days since then and still have not received payment, so I am canceling this transaction.
We don't hold guitars as a store rule. We can only give them away to customers who can pay immediately.
I also thought it was odd that he said "We don't hold guitars as a store rule". At no point whatsoever did I ask him to hold the guitar for me, remove the online listing, remove it from his shop's sale floor, or anything of that nature.
The only two things I ever asked of him were:
- a breakdown of the price
- and if there was any damage on the guitar that I wasn't told about or that I couldn't see in the provided photos
I lost out on an absolutely killer instrument. But in hindsight, I guess it was for the better. I don't think I would've been able to adequately address or come to terms with all of the cosmetic damages that the guitar had suffered at the hands of its previous owner. And given how pushy the shop rep was, he was undoubtedly hiding something.
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