Be prepared to have to hound UPS and Reverb. I shipped out an amp last year from Vancouver BC to California, I had UPS pack it and insure it, and they lost it for a month and a half before it turned up in Atlanta somehow.
Despite having had UPS pack and insure it, they still tried to defer and deflect blame to me, and Reverb all but told me it was my fault and that if I didn't somehow find the amp and ensure it's delivery that they'd forcefully refund the buyer, and even gave me a 45 day timeline to reach a resolution before they took that step.
Only because I was a constant pain in the ass for UPS did they agree to honor the insurance I'd paid for, and the next day the amp was magically found in Atlanta. Even after it was delivered, Reverb was still trying to insinuate it was my fault, and only agreed to drop proceedings when the buyer messaged the agent supervisor and told them a resolution had been reached and no further action was necessary.
I won't use Reverb as a seller at all now, post Etsy buyout, its a total mess.
Hopefully you get a resolution quickly and have a better experience than I did.
Despite having had UPS pack and insure it, they still tried to defer and deflect blame to me, and Reverb all but told me it was my fault and that if I didn't somehow find the amp and ensure it's delivery that they'd forcefully refund the buyer, and even gave me a 45 day timeline to reach a resolution before they took that step.
Only because I was a constant pain in the ass for UPS did they agree to honor the insurance I'd paid for, and the next day the amp was magically found in Atlanta. Even after it was delivered, Reverb was still trying to insinuate it was my fault, and only agreed to drop proceedings when the buyer messaged the agent supervisor and told them a resolution had been reached and no further action was necessary.
I won't use Reverb as a seller at all now, post Etsy buyout, its a total mess.
Hopefully you get a resolution quickly and have a better experience than I did.
), gotta ho after UPS now. I talked to the UPS driver that delivers daily to my work, he said I just need to hound them. He said they’re instructed by the company to deny all claims, the only way I’ll ever get anything is if I constantly call/email and/or threaten legal action. He said if I do that they’ll eventually cave. Just gotta find the time to do that now. Between working 60+ hours per week and the holidays coming up it’s gonna be tough, but I’ll stick to it. Last time I’ll ever sell gear online again, even if it’s a one in a million chance, I can’t afford to have something like this happen again.
