Wasn’t sure if I should post here or in the luthier section, but since I have all of your attentions here figured I’d post about an issue I’m hoping to get resolved. So after about three weeks of ownership I noticed the trem arm coupler began to loosen up and wiggle to the point where the Allen screw won’t stay tightened down for more than 10 minutes at a time (have had to keep the back plate off). I contacted the SW service center who after communication with Caparison said I need a coupling kit that looks like the one in the picture on the left below (should preface he initially made it sound like this is what I should already have and to just tighten the back down

, though I emphasized that’s a completely different assembly to what’s in mine). He confirmed that the assembly diagram he got from Caparison is correct to fix the problem, and that they would locate and send me the necessary part(s). I obviously emphasized am pretty f$&king irritated, considering the price on these

, though since I love everything else about the guitar, wanted to at least attempt to get it right. So he located the part I needed and promptly sent it out. When I received it, I noticed it’s a Floyd rose based coupling kit for the cheaper 1000 series (not Schaller, though I know they’re supposedly all made by the same company). After researching online, it looks like this part only exists in this form and labeled for the 1000 series (nothing comparable for any Schaller or Original Floyd rose models), though not sure if he was trying to emphasize it should be interchangeable (been struggling to track both the SW rep and someone at Caparison down since I received the part


). Has anyone else had similar issues with the Schaller? Is the part they sent correct, etc.? Any input would be appreciated. Thanks in advance lol.