I posted a long-ish post elsewhere but the synopsis is that you should have some kind of a relationship with whoever you do business with at that level, as you really need trust (and a good reason to trust). Custom guitars and luthiery is a craft much like blacksmithing or farriership, but the temptation of the 21st century is to buy, sell and trade handmade, cut to fit goods the same as we buy new bedsheets or a cell phone case. If you're selling guitars (or buying them) like pre-ordering a game console or something, there's an unrealistic expectation of delivery and now you're competing with good people can buy on impulse, be playing two days later and, frequently, return for a full refund another two days later. Every dollar more or day longer it takes versus that paradigm is one more notch of anxiety, one more chance the deal sours and it's a losing proposition. It seems like there was somewhat of a renaissance of craftsmanship in this country over the last decade (see: craft brewing, 'etsy' economy) but we're still buying and selling guitars like they're being stamped out of a press. These days I'm capable of setting up my own guitars but when I was younger, I used to pay to have it done. I went to a few places. Some guys took too long, some guys charged too much, some guys didn't do it the way I liked, and eventually I found a guy that was my ideal. And by 'ideal' I don't mean he was perfect, I mean that it was a balance of all of that enough that we established a trust. I didn't ask him unrealistic deadlines, he didn't ask unrealistic prices. BUT sometimes I had a show coming up so I'd ask to if I could get it rushed and sometimes the price would go up because it was more work/materials or hell, maybe he just forgot what he charged me last time. But there was a trust, it's not like we were best friends but we were fair and we both knew not to ask too much of the other. If you're not willing to vet who you do business with, you're either going to be the buyer rolling the dice on the deposit for a guitar that never shows up or you're going to be the builder with the customer that spams the entire internet with close-ups every unfilled grain of wood on your guitar before even offering you a chance to make it right, then orders a full refund and sends the guitar back smelling like cat piss. Don't be either of these guys.